Description
The State of Missouri, Department of Revenue, is seeking a vendor to operate a license office in Ste. Genevieve, Missouri, to provide professional quality customer service and office management services. The contractor will be responsible for managing the license office, processing motor vehicle and driver licensing transactions, and ensuring compliance with state and federal laws and regulations. The contract period is for five years, with the option for the state agency to terminate or cancel the contract if the contractor fails to comply with the requirements. The contractor must provide sufficient staff to operate all state-owned workstations during peak hours and ensure that all license office personnel are trained to process transactions and provide customer service.
Key aspects of the job include:
• Operating a license office under the contractor's name
• Managing the license office and ensuring performance of all required duties
• Providing customer service that takes care of the customer's needs
• Ensuring compliance with all state agency policies and procedures, as amended
• Maintaining confidentiality requirements as required by law and protecting "personal identifiable information" ("PII") of customers
• Handling cash, checks, and credit/debit card payments
• Meeting deposit, shipment, and recordkeeping requirements and timelines
• Reviewing and approving all voided transactions
• Monitoring license office personnel and office practices for fraud and deception
• Operating computers, cameras, cash drawers, photocopiers, credit/debit card equipment, and driver license equipment