Pennie Contact Center Consultant Support

Pennie, Pennsylvania’s State-Based Exchange, is seeking a consulting partner with expertise in contact center transitions, government operations, and health insurance customer support. The selected consultant will assist Pennie in its transition from a vendor-operated contact center model to an internally operated model. The contract will be for a firm, fixed-price and will have a term of 20 months. The selected consultant will be required to perform at least 50% of the total contract value and will be responsible for all services offered in its proposal. • The consultant will provide expertise in contact center transitions, government operations, and health insurance customer support. • The consultant will assist Pennie in its transition to an internally operated contact center model. • The contract will be for a firm, fixed-price. • The term of the contract will be 20 months. • The selected consultant will be required to perform at least 50% of the total contract value.