DHS Network Operations Security Center (NOSC) Network, Cloud, and Cyber Services (NCCS) 2.0

The Department of Homeland Security (DHS) is seeking input from industry on the proposed approach for providing network and system management, cloud management, and cybersecurity support services for the DHS Network Operations Security Center (NOSC). The NOSC is responsible for identifying, protecting, detecting, responding, and recovering from all information technology events in DHS HQ networks and information processing systems. The Government is seeking feedback on the proposed organizational approach, contract type, staffing approach, and costing structure. The ideal contractor will have expertise in network and systems management, cloud management, and cybersecurity, and will be able to provide personnel with the necessary technical skills and knowledge. Some key points to consider include: • The NOSC will have three operating locations: National Capital Region (NCR), Bluemont, VA, and Mississippi, and Arizona. • The contractor will be required to provide 24x7x365 support for Tier 1 operations and surge support as needed. • The Government is seeking input on the recommended contract type, staffing approach, and costing structure. • The contractor will be required to provide personnel with TS/SCI clearances for each of the NOSC locations. • The Government is seeking input on the use of agentic AI to support NOSC operations.