DHA Enterprise Referral Care Coordination Center Contract (RC3)

The Defense Health Agency (DHA) issued a Request for Information (RFI) seeking industry feedback on the draft Performance Work Statement (PWS) for the Enterprise Referral Care Coordination Center (RC3). The RC3 contract will consolidate appointment scheduling, referral management, and care‑coordination services across all DHA Medical Treatment Facilities (MTFs), using a centralized call‑center, on‑site coordinators, and advanced analytics/AI/ML tools. The effort will be a non‑personal‑services contract with a base period of up to 12 months and up to four optional 12‑month extensions (maximum five‑year performance). The contractor must meet extensive security, HIPAA, and DoD compliance requirements, provide CAC issuance, support 24/7 telephonic and chat services, deliver real‑time dashboards, and staff in‑person care‑coordination specialists at 15 core MTFs. • Centralized scheduling, referral processing, and care‑coordination for DHA’s nationwide health‑care network. • Required deliverables include transition plans, quality‑control plans, security agreements, and ongoing monthly/quarterly performance reports. • Strict performance metrics (ASA ≤30 sec, FCR ≥95 %, uptime ≥95 %) and mandatory training (Cyber Awareness, HIPAA, Acceptable Use) for all personnel.