Description
The Western Carolina University Police Department is seeking a comprehensive service/maintenance agreement for its campus-wide security camera system. The selected vendor will be responsible for providing on-site and remote login support for all equipment and software associated with the system. The contract will have an initial term of one year, with the option to renew for up to two additional one-year terms. The vendor must be an authorized 3xLOGIC Provider/Center, located within 100 miles of the university, with a response time of two hours. The vendor will be required to provide proof of self-insurance for employees and property damage, and must meet all North Carolina state requirements for working on state property.
• The vendor will be responsible for all services related to programming, configuration, installation, and maintenance of equipment.
• The vendor must provide itemized estimates for repairs, replacements, and new installations within ten workdays.
• The vendor must include the cost for 24 man-hours per month for service, maintenance, installations, programming, updates, supplies, and equipment.
• The vendor must provide use of a bucket truck when needed for service, maintenance, and installations.
• The vendor must ensure that all installations meet or exceed North Carolina building codes and project-specific requirements.
• The vendor must provide a replacement unit if a problem is not fixable.
• The vendor must coordinate with the equipment supplier and Western Carolina University for all warranty replacements.