Advise Tx Hybrid Program: College Advising GRACE Services and Case Management

The Texas Higher Education Coordinating Board (THECB) seeks a qualified vendor to provide ongoing maintenance and support for the AdviseTX suite of tools, specifically the Aribot chatbot and the custom GRACE web application used for college advising. The work includes routine updates, bug fixes, performance monitoring, user support, and any enhancements required to keep the tools functional and secure. THECB notes the services may be proprietary under Texas Government Code Section 2155.067, but any qualified vendor may submit a proposal. The contract value is estimated at $24,500. • Provide maintenance, troubleshooting, and technical support for the Aribot chatbot. • Support and update the GRACE custom web application hosted by College Advising Corp. • Ensure compliance with Texas state procurement regulations and any proprietary constraints. • Deliver documentation, training, and help‑desk assistance as needed. • Respond to service requests within agreed response times throughout the contract period.