INFORMAL DISPUTE RESOLUTION PROCESS

The State of West Virginia is seeking vendors to provide an informal dispute resolution process service. This is a miscellaneous service solicitation (CRFQ) intended to support the Department of Administration’s internal conflict‑resolution needs. The contractor will develop, implement, and manage a streamlined, non‑litigious process for handling employee or stakeholder disputes, including facilitation, documentation, and reporting. • Service type: Informal dispute resolution (mediation/facilitation) • Solicitation: Centralized Request for Quote (CRFQ) • Target agency: West Virginia Department of Administration – Purchasing Division • Expected deliverables: Process design, training, facilitation of disputes, periodic reports • No explicit budget or deadline disclosed in the posting • Primary contact: Crystal G. Hustead (Buyer)