RFP A261015701 - World Language Services

The California Governor’s Office of Emergency Services is seeking a contractor to provide world language interpreter and translation services on an as-needed basis. The contractor will provide language solutions to bridge communication gaps quickly, efficiently, accurately, and in an attentive customer service manner during steady state and times of crisis. The services will include full translations of products related to the Cal OES State Hazard Mitigation Program (SHMP) and will be performed either in-person or via telecommunications devices. The contractor must meet minimum qualifications, including demonstrated ability to provide metrics on languages spoken by region and verifiable experience in successfully handling expedited and critical requests. • The contractor must provide a staffing plan and resumes of key personnel, including a project manager and a 24/7/365 point of contact. • The contractor must demonstrate understanding of the deliverables and the ability to manage the project and the risks involved. • The contractor must provide a list of 3 translation projects and 3 interpretation assignments that were successfully concluded. • The contractor must provide client references for Cal OES to contact regarding the work performed for the client.