Description
The Department of Veterans Affairs, Network Contracting Office (NCO) 19 is seeking a contractor to provide full-service maintenance and technical support for Omnicell pharmacy automation systems at the Rocky Mountain Regional VA Medical Center and affiliated Community Based Outpatient Clinics (CBOCs). The contractor will be required to provide all necessary services and subscription to cloud-based software, including emergency service, repairs, preventative and corrective maintenance, labor, travel, unlimited parts, technical support, application support, and factory-authorized updates/modifications/upgrades for the Omnicell systems. Some key requirements include:
* Providing OEM-trained personnel to perform maintenance and repairs
* Providing 24/7 telephone support
* Performing preventative periodic maintenance during normal hours of coverage
* Ensuring that all parts and software are certified new from the original manufacturer
* Providing a detailed field service report upon completion of work
* Complying with all applicable Federal laws, regulations, and VA policies regarding information and information system security
* Complying with the VA's records management policies and procedures
* Providing training for VA personnel on the use and maintenance of the Omnicell systems
* Ensuring that all software and patches are free of viruses and malware
* Providing a software bill of materials (SBOM) for all procured products
* Demonstrating a capability for detecting unauthorized access (tampering) throughout the delivery process
* Complying with the VA's information security and privacy requirements, including the use of encryption technology to protect procured products throughout the delivery process.
Some key deliverables include:
* A detailed field service report upon completion of work
* A software bill of materials (SBOM) for all procured products
* Documentation of the patch management, vulnerability management, mitigation, and update processes
* A list of all parts and software used in the performance of the contract
* A certification that all software and patches are free of viruses and malware
* A plan for providing 24/7 telephone support
* A plan for performing preventative periodic maintenance during normal hours of coverage.