RFEI0005 - Enterprise VoIP Solution for the New York City Department of Education

The New York City Department of Education is gathering information from vendors to replace its aging digital PBX infrastructure with a city‑wide, secure, and scalable Enterprise Voice‑over‑IP (VoIP) platform that will serve over 150,000 staff across more than 1,800 school and administrative sites. The solution must integrate tightly with Microsoft Teams, support a full suite of telephony features, meet stringent security and education‑specific compliance standards, and be flexible to deploy in cloud, on‑premises, or hybrid models. Vendors are asked to submit a detailed response covering architecture, capabilities, compliance evidence, implementation timeline, support model, and a high‑level cost outline. • Required capabilities: centralized management, 99.99 % availability, E911/Kari’s Law compliance, Teams integration, open APIs, voicemail transcription, analytics, call‑recording, messaging (SMS, MMS, Business Chat). • Deployment flexibility: cloud, on‑premise, or hybrid; must work with existing campus cabling (CAT‑3/CAT‑5e) and support WAN‑independent emergency calling. • Security & compliance: TLS/SRTP encryption, MFA, SAML, RBAC, FERPA, COPPA, CIPA, NYS encryption and access‑control standards, SOC 2/ISO 27001 certifications preferred. • Deliverables: architecture diagrams, case studies, security certifications, implementation schedule, support & maintenance plan, and a per‑user/device cost model.