Description
The National Institutes of Health (NIH) is seeking a service and maintenance agreement for three Teledyne ISCO liquid chromatography (LC) systems. The selected contractor will be responsible for providing annual preventative maintenance, repair services, and technical support for the systems. The contract will be for a period of one year, with the option for renewal. The contractor must have expertise in servicing Teledyne ISCO instruments and provide fixed costs with no added charges.
• The contract includes one annual preventative maintenance for the system.
• The contractor must provide an equipment status report with inspection findings.
• All parts, labor, and travel costs are covered.
• The contractor must provide priority response times, software updates, and life cycle management.
• The contractor must provide unlimited technical support.