Description
The Department of Veterans Affairs (VA) is seeking information from vendors capable of providing a comprehensive, enterprise-scale eDiscovery Software as a Service (SaaS) solution. The solution must be able to preserve, collect, process, review, analyze, and produce large volumes of Electronically Stored Information (ESI) in support of litigation, investigations, FOIA responses, and Congressional oversight. The required solution must be capable of processing millions of records under time-sensitive, court-ordered deadlines. Key features of the solution include:
• A SaaS solution authorized at the FedRAMP Moderate level
• Implementation of the system, including software installation, data migration, testing, and deployment support
• Training support available throughout the contract period
• 24/7 on-call technical support
• Product service and support, including technical support and Service Level Agreements (SLAs)
• Installation of software upgrades, patches, and releases
The VA is seeking industry feedback on the availability of commercial providers capable of delivering a turnkey eDiscovery SaaS solution that meets the specifications detailed in the Performance Work Statement (PWS). Interested vendors are requested to provide information regarding their technical capability to meet each major requirement area, relevant past performance, SaaS licensing model and pricing structure, migration approach, and security compliance posture.