INL/El Salvador: ILEA Residence Hall

The U.S. Department of State, Bureau of International Narcotics and Law Enforcement Affairs (INL), is seeking qualified sources capable of providing comprehensive residential hall management services for the International Law Enforcement Academy (ILEA) in San Salvador, El Salvador. The requirement includes 24/7 administration and management of a two-floor, 56-bedroom residence hall facility with suites, gymnasium, pool deck, and support areas. Services include front desk operations, housekeeping, laundry services, facility maintenance coordination, and provision of amenities meeting three-star hotel standards. Key requirements include: • Daily housekeeping and cleaning services • 24-hour front desk operations • Industrial laundry facility management • Provision of toiletries and amenities • Maintenance reporting and coordination • Guest satisfaction surveys with a minimum 90% satisfaction required • Key personnel with hospitality experience and English/Spanish proficiency