To procure HCBS and Quality and Member Experience Monitoring

The Colorado Department of Health Care Policy and Financing (HCPF) is seeking a qualified, financially sound organization to serve as the Home and Community Based Services (HCBS) Quality and Member Experience Monitoring Administrator. The contractor will administer the National Core Indicators (NCI) surveys for Aging & Disabilities (NCI‑AD) and Intellectual & Developmental Disabilities (NCI‑IDD), as well as the Children’s Waiver Satisfaction Survey (CWSS), on a rotating fiscal‑year schedule through 2031. Responsibilities include recruiting, training, and managing a geographically dispersed interview workforce (including bilingual staff), conducting background and motor‑vehicle checks, providing HIPAA‑compliant devices and software, performing field‑level quality assurance, managing sample‑list mapping, address and territory designations, and delivering weekly, monthly, and final data reports. The contract’s initial operational period begins ~60 days after public posting and runs until June 30 2027, with options extending the total term to a maximum of five years. Annual funding ceilings range from $340 k to $400 k. • Administer NCI‑AD, NCI‑IDD, and CWSS surveys on a rotating schedule. • Recruit, train, and manage interviewers (including background checks and bilingual capabilities). • Provide HIPAA‑compliant tablets, software, and technical support. • Conduct field quality‑assurance checks for ≥5 % of interviews. • Perform sample‑list analysis, address mapping, territory design, and assignment generation for ~5,500 participants per survey. • Submit weekly progress reports, monthly status reports, and final data files (ODESA for NCI surveys). • Ensure compliance with accessibility standards (WCAG AA) and state regulations. • Manage fixed‑fee deliverable payments and monthly per‑survey payments within annual budget caps.