Description
The Department of Veterans Affairs (VA) is conducting a Sources‑Sought/RFI to identify qualified vendors capable of providing additional software licenses, maintenance, and technical support for the AudioCARE™ system at the Robert J. Dole VA Medical Center in Wichita, KS. The requirement includes one AudioCARE™‑Communicator module (adds SMS text‑messaging capability) and six ACS‑TM‑Base units, along with ongoing licensing, updates, remote and on‑site technical support, and user training throughout the contract period. Vendors must demonstrate capability, size status, and any applicable small‑business certifications. Responses are due by 1700 CST on 4 September 2026 via email to the contract specialist.
• Provide AudioCARE™‑Communicator (1) and ACS‑TM‑Base (6) licenses
• Deliver software updates, patches, and upgrades for the full performance period
• Offer remote support, unlimited phone support, and on‑site technician visits as needed
• Conduct one remote user‑training session per performance period
• Supply unlimited support for creating and reporting surveys, announcements, and notifications
• Respond to the RFI with company information, UEI, size status, and any existing federal contracts