Fraud, Waste and Abuse (FWA) Hotline Services

The County of Riverside is seeking proposals from qualified service providers to implement and manage a comprehensive Fraud, Waste, and Abuse (FWA) reporting solution. This solution must include a toll-free telephone hotline, a hosted internet-based reporting platform, and an integrated case management system that supports secure tracking, monitoring, and resolution of all submitted reports. The selected contractor will be responsible for providing a customized hotline and hosted case management system that ensures secure, anonymous, and confidential reporting; comprehensive tracking capabilities; and ongoing technical and operational support. Key features of the system include: * A toll-free telephone hotline available 24/7 * A hosted internet-based reporting platform * An integrated case management system * Secure and anonymous reporting * Comprehensive tracking and monitoring capabilities * Ongoing technical and operational support * Customized greetings and notifications * Multi-language support * Accessibility for persons with disabilities * Data storage and retention in accordance with County record-keeping requirements * Reporting capabilities, including weekly, monthly, and annual reports * User access administration and security features * Data management and export capabilities