IT Hardware and Perpetual License Software

The United States Department of the Naval Medical Research Command (NMRC) is proposing to enter into a contract with Qiagen LLC for IT hardware and perpetual license software. The contract requires remote technical support, response to issues within two business days, control software updates, and software that can run in multiple operating system environments. The software must also have Authorization to Operate (ATO) certification. The contract will be procured under the guidelines of FAR Part 12 Commercial Items. • Remote technical support from Manufacturers certified and authorized service technician(s) • Response by certified and authorized support technician(s) within two business days of an issue with the software's performance • Control software updates IAW Manufacturers standards/requirements • Software must run in multiple operating system (OS) environments • Software must have Authorization to Operate (ATO) certification • Discounts on advanced training for laboratory/operator personnel