SBU/Ticketing Software System RFP - Replacement

The State University of New York at Stony Brook is seeking a vendor to replace its existing ticketing software system for both the Athletics Department and Southampton Campus Programming. The contract will cover two distinct instances (two MIDs) and must support paid, complimentary, and free‑registration events across a wide range of venue sizes and formats, while providing robust patron data capture, analytics, reporting, e‑commerce, CRM, marketing, and accessibility compliance. The solution must be a single‑price, five‑year agreement with full ownership cost disclosed, and the vendor is responsible for ongoing quarterly reporting and adherence to New York State procurement rules. • Provide a scalable ticketing platform with assigned seating, general admission, and free‑registration capabilities. • Include integrated e‑commerce, marketing/distribution, CRM, reporting, and 508‑accessible features. • Deliver one pricing proposal (no multiple schedules) covering total cost of ownership for a five‑year term, with quarterly performance reports.