Description
The Department of Veterans Affairs is seeking a contractor to provide enhanced software maintenance and support for the Medication Reconciliation Tool for the Pittsburgh VA Healthcare System. The contractor will be responsible for providing 24/7 help desk support, remote and on-site software fixes, and quarterly version releases, patches, and updates. The tool is used to combine medications from multiple sources into a single master list, allowing providers to efficiently and accurately reconcile medications at admission and discharge. The contractor must ensure that the tool is fully integrated with the VistA/Computerized Patient Record System (CPRS) and complies with all applicable Federal laws, regulations, and VA policies. Some key features of the tool include:
* 24/7 Telephone Support
* 24/7 Access to IT Product Specialists
* Remote Diagnostics Support
* Safety Updates
* Annual Performance Enhancing Updates
The contractor must also provide a monthly progress report and ensure that all contractor personnel have the necessary security clearance and comply with VA's information security policies.