Managed Print Services with Enterprise Cloud Print Management - Lease for Multifunction and Laser Printers

Beaufort County Government is seeking a turnkey Managed Print Services (MPS) program that provides leased printers/multifunction devices, an enterprise cloud print management platform, and implementation and ongoing support. The goals of the program include standardizing and modernizing the County's print fleet, improving security and auditability, reducing operational overhead, and enabling centralized monitoring and reporting. The program should support centralized administration of distributed devices across multiple sites, remote device monitoring and management, and secure pull-print and scan-to-email workflows. The County is looking for a vendor that can provide a comprehensive solution that meets these requirements and can be implemented and supported over a period of 36 months, with two optional 12-month renewal periods. • The program should include leased printers/multifunction devices, an enterprise cloud print management platform, and implementation and ongoing support. • The solution should support centralized administration of distributed devices across multiple sites. • The solution should provide remote device monitoring and management, including configuration, firmware updates, alerts, and meter reads, without requiring persistent vendor access to the County's network. • The solution should support secure pull-print and scan-to-email workflows, including integration with Microsoft 365 and Entra ID for user identity and authentication. • The solution should provide role-based administrative access, multi-factor authentication for admin access, and audit logging of admin actions and print/scan events. • The solution should support export of logs and telemetry to the County's security tooling, such as syslog/SIEM. • The solution should provide U.S. data residency for County data, and vendor personnel with logical access to County systems and data should be U.S.-based and background-checked consistent with County policy and CJIS requirements.