Mobile Parking Payment Solution

The City of Vancouver seeks a PCI‑DSS‑compliant, cloud‑based mobile parking payment platform that will integrate with its existing on‑street parking enforcement system and support up to ~20,000 metered spaces. The vendor must deliver the software, hosting, implementation services, training, marketing materials (decals, signage), ongoing support, and meet strict functional, technical, security, and privacy requirements. The contract is initially for five years with the possibility of up to four one‑year extensions, and the City expects daily revenue reconciliation and monthly invoicing at cost. • Provide iOS/Android mobile app (and optional IVR) for on‑street pay‑parking transactions. • Integrate with City’s parking‑enforcement platform, support multiple payment methods, enforce zone‑specific rates and time‑limits, and host all personal data in Canada. • Deliver implementation plan, training, marketing/transition support, 24/7 go‑live assistance, and meet SLA of ≥99.99 % availability with defined response/restoration times. • Submit mandatory functional (12) and technical (8) questionnaires, a financial proposal (Excel only), insurance certificates, code‑of‑conduct compliance, Indigenous participation statements, and conflict‑of‑interest disclosures.