Common Use Passenger Processing System (“CUPPS”) at GRAA

The Greater Rockford Airport Authority (GRAA) is soliciting proposals from qualified firms to provide all work associated with the implementation, maintenance, and support services of a Common Use Passenger Processing System (CUPPS) and related systems at the Chicago Rockford International Airport. The scope of work includes providing a CUPPS system, flight information display system, and local departure control system, as well as ongoing maintenance and support services. The contract is expected to be for a term of five years with options to renew for two additional two-year periods and one additional one-year period. • The CUPPS system must be able to support multiple airlines and provide a range of functionality, including check-in, baggage handling, and boarding. • The system must be able to integrate with existing airport systems and provide real-time information to airport staff and passengers. • The contractor will be responsible for providing ongoing maintenance and support services, including software updates, hardware maintenance, and technical support. • The contractor must have experience implementing and supporting CUPPS systems at comparable airports. • The contractor must provide a detailed project plan and schedule, including timelines for implementation, testing, and training. • The contractor must provide a detailed maintenance and support plan, including information on software updates, hardware maintenance, and technical support.