9-1-1 Quality Assurance

The County is seeking qualified vendors to perform Emergency Communications 9‑1‑1 Quality Assurance (QA) reviews for FY26 (10/01/2026 – 09/30/2027). The work involves evaluating emergency medical dispatch (EMD) and emergency fire dispatch (EFD) calls, ensuring compliance with structured protocols, and delivering detailed QA reports. Vendors must have certified EMD‑Q or APCO CTO staff, be authorized NICE Inform software providers, and submit a minimum of 100 EMD and 50 EFD QA call reports each month. Required deliverables include monthly QA reports, sample reports, and documentation of experience. The contract also mandates specific professional liability insurance limits and compliance with County, State, and Federal regulations. • Scope: Perform 100 EMD and 50 EFD QA call evaluations per month, using NICE Inform QA software. • Qualifications: Certified EMD‑Q or APCO CTO evaluators; NICE Inform provider authority; documented experience in EMD/EFD QA. • Deliverables: Monthly QA reports, sample reports, insurance certificates, W‑9, Sunbiz registration proof. • Timeline: Questions due 9/2/2026; Quote submission due 9/4/2026 (2:00 PM). • Contract period: 12 months (FY26). • Location: Services performed remotely/within Escambia County; delivery of reports electronically.