Description
The Federal Emergency Management Agency (FEMA) Office of External Affairs is seeking a cloud‑based Contact Management and Distribution System to replace its current Cision/VOCUS solution. The contractor must provide a contractor‑maintained media contact database (≈50,000 records), support up to 400 active users (minimum 50 concurrent), enable unlimited distribution lists, and deliver email/wire‑service distributions to up to 10,000 contacts per release. Key functional requirements include bi‑weekly data updates, template management, attachment handling (up to 10 per message), 24/7 availability, migration of legacy data, and compliance with extensive DHS/FEMA security, privacy, and Section 508 standards. The award is anticipated by 22 Sep 2026, with software demo slots (≤60 min) required during the week of 7‑11 Sep 2026.
• Web‑based SaaS platform, no special client software required
• Supports Windows, iOS, Firefox 78+/Edge 83+
• Must meet DHS/FEMA security posture (CUI handling, ATO, continuous monitoring)
• Data migration from Cision/VOCUS (contacts, lists, templates, activity logs)
• 24/7 help‑desk, issue resolution ≤24 hrs, quarterly training sessions
• Award before 22 Sep 2026; implementation begins 23 Sep 2026
• No compensation for proposal submission; price‑only solicitation.
Attached files
Contact
Ashlee Young