Request for Proposals for Dental Plan Administration for City of Asheville

The City of Asheville is seeking a vendor to manage dental plan administration for its approximately 1,400 full-time employee workforce and their dependents. The selected vendor will be an integral part of the City's health and wellbeing strategy and will work closely with the Human Resources team, the City's benefit plan vendors, and the City's consultant, Willis Towers Watson. The scope of work includes ASO self-funded dental plan administration, annual plan booklet development, annual benefit summary development, benefit design analysis, and monthly claim reporting. The City's objectives for the dental plan administration include processing claims accurately and timely, providing high-level customer service to members, managing and maintaining a broad provider network, and promoting wellness and the importance of screening and preventive services. • The City of Asheville has a long-standing health center in Asheville, North Carolina. • The City has approximately 1,243 employees, 145 retirees, and 1,065 dependents who have access to the health center. • The City is releasing the RFP to find the best fit vendor partner to manage dental plan administration. • The City has set an annual aspirational MBE goal of 6.39% for goods and general services contracts. • The City requires contractors to provide a drug-free workplace in the performance of said contract.