EPICOR IT Maintenance System

The Drug Enforcement Administration (DEA) intends to award a sole‑source purchase order for the ongoing maintenance and licensing of its EPICOR IT Service Management (ITSM) system, which supports the CSOS registrants help desk. EPICOR is the exclusive authorized reseller of the required ITSM maintenance, and no other vendor can provide the same capability. The contract will cover a one‑year period of performance (Oct 1 2026 – Sep 30 2027) and is classified as a recurring requirement. The award will be made without competition under FAR Part 13 brand‑name justification. • Sole‑source acquisition for EPICOR ITSM license maintenance • Period of performance: 10/01/2026 – 09/30/2027 (12 months) • Estimated contract value between $10,000 and $250,000 (per FAR thresholds) • Required to ensure uninterrupted help‑desk operations for CSOS registrants • No other U.S. public, private, or governmental entity can supply the service.