Hardware Services Maintenance

The Maryland Department of Human Services (DHS) is seeking a contractor to provide on-site repair services for out-of-warranty Information Technology (IT) equipment. The contractor will be responsible for prioritizing repairs, providing on-call emergency repair services, and submitting regular maintenance reports. The contract will be for a period of three years, with the option for annual billing. The contractor must comply with all local, state, and federal regulations and guidelines for hardware maintenance. Key aspects of the job include: • Providing on-site repair services for out-of-warranty IT equipment • Prioritizing repairs based on urgency and risk of failure • Providing on-call emergency repair services • Submitting regular maintenance reports • Complying with all local, state, and federal regulations and guidelines for hardware maintenance • Maintaining insurance coverage, including commercial general liability, errors and omissions, and cyber security/data breach insurance • Adhering to the State IT Security Policy and Standards