AI Chatbot Survey Tool

Binghamton University intends to procure an AI chatbot survey tool to survey 7,800 first and second year students via text message. The goal of this tool is to enable University partners to monitor student sentiment, identify potential challenges, and implement proactive interventions aimed at improving retention, persistence, and student outcomes. This solution should leverage SMS-based communication and analytics to collect real-time student feedback. Deliverables: - Schedule of proactive chatbot messaging - Database of common student questions related to University systems derived from similar institutions from across the country - Student’s responses to chatbot for use by University supporting departments for outreach to the same students - Analytics based upon Tinto’s Theory of Student Departure - Periodic reports highlighting agreed upon data collected via the survey SUNY intends to make an award under our discretionary authority, pursuant to NYS Education Law §355(5)(a), for the above noted commodity/product or service. A sealed bid will not be held. If you are interested in providing a proposal for the above commodity/product or service, you must contact the appropriately designated Campus contact in this advertisement within 15 business days of this Advertisement Notice. Business enterprises awarded an identical or substantially similar procurement contract within the past five years: EdSights LLC Service-Disabled Veteran-Owned Business (SDVOB) SDVOB Goal: 0.00% Minority / Women Business Enterprise contracting goals (MWBE) MBE Goal: 0.00% WBE Goal: 0.00% Disadvantaged Business Enterprise contracting goals (DBE) DBE Goal: 0.00%