Description
The Hershel "Woody" Williams VAMC in Huntington, WV requires a Maintenance Contract to cover VA-owned RICOH All-in-One Multi-Function Devices (MFD) (Copiers / Printers / Fax). The contractor shall provide all resources necessary to accomplish maintenance service, provide toner, parts, and other supplies, excluding paper. The contract will cover approximately 1,721 Black and White copies and 23,646 Color Copies per Month for the MFDs listed. The contractor must provide maintenance service, including all parts, labor, toner, and other supplies necessary to keep the devices operational. The contract period is from May 15, 2026, to May 14, 2027, with an option year from May 15, 2027, to May 14, 2028.
• The contractor must be OEM Factory trained and employed by the awarded contractor or subcontractor.
• The contractor must provide training for key operators at the time of installation and via an online training video library.
• The contractor must provide consumable supplies, including toner and staples, excluding paper and transparencies.
• The contractor must respond to service calls within 12 business hours after notification of malfunction of production equipment.
• The contractor must provide a telephone number for service calls and a website for placing service calls and ordering supplies.