Description
Clackamas County is seeking proposals for a Coordinated Housing Access and Eviction Prevention Hotline. The selected provider will be responsible for providing rental assistance hotline access, assessment, diversion, and referral using a Housing Problem Solving approach. The provider will also be required to maintain strong working relationships with partner agencies, manage referrals, and utilize the Homeless Management Information System (HMIS) for assessment, program entry, documentation, and referrals. The contract is expected to be a multi-year partnership of up to three years, beginning in August 2026, with annual performance reviews and funding approvals. The county anticipates a staffing model of approximately three full-time call takers and one part-time supervisor to support services under this RFP.
Key aspects of the proposal include:
• Demonstrated experience with Coordinated Housing Access and local housing system
• General background and qualifications for performing the scope of work
• Cross-system collaboration
• Program implementation
• Ability to initiate services
• Budget and staffing plan
The evaluation criteria for the proposal include:
• Demonstrated experience with Coordinated Housing Access and local housing system (10 points)
• General background and qualifications (10 points)
• Cross-system collaboration (20 points)
• Program implementation (20 points)
• Ability to initiate services (20 points)
• Budget and staffing plan (20 points)