To procure HCBS and Quality and Member Experience Monitoring

The Colorado Department of Health Care Policy and Financing (HCPF) seeks a qualified organization to serve as the Home and Community Based Services (HCBS) Quality and Member Experience Monitoring administrator. The contractor will manage the design, recruitment, training, and deployment of interviewers to conduct the National Core Indicators (NCI) surveys for Aging & Disabilities (NCI‑AD) and Intellectual & Developmental Disabilities (NCI‑IDD), as well as the Children’s Waiver Satisfaction Survey (CWSS). Responsibilities include interview‑er recruitment, background checks, bilingual support, field‑level quality assurance, data collection via HIPAA‑compliant devices, database management, weekly and monthly reporting, and final data submission to the state’s online system. The contract’s initial operational period begins ~60 days after public posting and runs through June 30 2027, with options extending the total term to a maximum of five years. Annual funding caps range from $340,000 to $400,000. • Administer NCI‑AD, NCI‑IDD, and CWSS surveys on a rotating SFY schedule. • Recruit, train, and manage a geographically dispersed, bilingual interviewer workforce. • Conduct background, criminal, and motor‑vehicle record checks for all interviewers. • Provide HIPAA‑compliant tablets/software and technical support for remote/face‑to‑face interviews. • Perform field quality‑assurance checks on ≥5 % of interviews and produce monthly QA summaries. • Maintain and program survey databases (CAPI or equivalent), generate weekly progress reports, and submit final data files by June 30 each year. • Deliver monthly status reports, weekly progress updates, and a final survey administration summary. • Comply with Colorado accessibility standards (WCAG AA) and all relevant state/federal regulations.