Answering Services

The County of Riverside, Department of Public Social Services (DPSS) is seeking answering services to support the Adult Protective Services (APS) and Children Services Division (CSD). The contract includes a monthly flat rate package for 1000 calls for APS and 100 calls for CSD, as well as overcall rates for excess calls. The services will be provided for a period of time, although the exact duration is not specified. The key aspects of this contract include: • Providing answering services for APS and CSD • Monthly flat rate packages for 1000 calls for APS and 100 calls for CSD • Overcall rates for excess calls • Services to be provided for a period of time, although the exact duration is not specified • The contract was awarded to four vendors: SourceHOV, Inland Desert Security & Communications, New Connections Communication Services, and PATLive