Parking Citations, Permits, Mobile App Management Services / DTM

The City of Worcester is procuring a comprehensive, city‑wide parking‑management solution that includes citation issuance, permit administration, and a mobile‑app platform for citizens. The vendor will provide integrated software, handheld ticket‑writer devices, LPR cameras for enforcement vehicles, and full integration with the City’s Tyler/Munis cashiering system and existing lockbox/payment processors. The contract runs for three years, with optional one‑year extensions, and uses a 40 %/60 % payment split tied to citation issuance and collection. • Core services: citation management system, residential/visitor permit portal, Android/iOS mobile‑payment app, handheld devices (≈ 26 units), LPR hardware (2 vehicles). • Required experience: ≥5 years in municipal citation processing, RMV integration, handheld/LPR hardware support, and virtual permitting; at least one Massachusetts reference. • Financial model: per‑citation unit pricing with 40 % paid on ticket entry and 60 % on ticket collection; vendor must absorb hardware costs within per‑citation price. • Optional add‑ons: GIS digitization of curb space, additional decals for kiosks, and extended training/marketing services.