Event Parking Services

The City of Orlando has awarded a contract to SP Plus Corporation for event parking services. The contract is for a three-year term, with the option to renew for an additional three years. The contractor will provide parking staff, management, and operations services for various events at City-owned facilities, including the Amway Center and Camping World Stadium. The contractor will also provide point-of-sale wireless handheld devices, related equipment, and software for event parking services. The contract includes requirements for staffing, training, and customer service, as well as provisions for termination, indemnity, and insurance. The contractor will be responsible for providing services that meet the City's requirements and ensuring that all services are performed in a professional and efficient manner. • The contract includes a detailed scope of work, outlining the responsibilities of the contractor and the City. • The contractor will provide a minimum of four bilingual employees on staff. • The contractor will provide services as requested upon 24-hour notice. • The contractor will report any deviations from the requested amount of personnel to the City within 30 minutes. • The contractor will provide a proposed schedule of personnel for each event no later than three days before the event. • The contractor will provide thorough customer service and event safety training to each employee prior to assignment. • The contractor will develop a personnel manual for distribution to and use by its employees. • The contractor will provide cardiopulmonary resuscitation (CPR) and automated external defibrillator (AED) training for all contracted supervisory personnel within 90 days of employment.