Description
The Multnomah County Health Department is seeking a proposer to provide nurse advice and triage services to clients outside of normal business hours, including weekends and observed holidays. The proposer will be required to provide a dedicated toll-free phone number, custom greeting, and interactive voice response (IVR) menu, as well as 24/7 access to registered nurses for medical triage and health questions. The proposer will also be required to provide multiple language translation services and maintain a quality control program to ensure performance is in accordance with the scope of work. The contract term will be five years, with an effective date of May 1, 2020, and an end date of April 30, 2025.
Some key points to consider:
• The proposer must provide a dedicated toll-free phone number and custom greeting.
• The proposer must provide 24/7 access to registered nurses for medical triage and health questions.
• The proposer must maintain a quality control program to ensure performance is in accordance with the scope of work.
• The contract term will be five years, with an effective date of May 1, 2020, and an end date of April 30, 2025.