RFP 024-002 Non-Certified Substitute Services

Manchester Public Schools issued a competitive RFP (024‑002) for the provision of non‑certified substitute personnel across a wide range of school support roles (paraeducators, tutors, secretaries, OT/PT, food‑service workers, etc.). Vendors must supply vetted, fingerprinted staff within 24 hours of a request, maintain a ≥ 90 % daily fill rate, and bill the district on an hourly‑rate basis (district‑set pay rates plus vendor markup). The award was split between two staffing firms, each required to furnish insurance, background‑check compliance, and an automated reporting/billing system. The contract runs for two years (July 1 2024 – June 30 2026) with two optional one‑year extensions. Key contract elements include: • Mandatory background checks, fingerprinting, and compliance with the Manchester Living‑Wage Ordinance. • Fixed hourly pay rates for each staff category (e.g., $15.69 for paraeducators, $18.00 for secretaries, $45–$50 for OT/PT). • Vendor‑level insurance requirements (CGL $1 M, auto $1 M, umbrella $5 M, etc.) and indemnification clauses. • Requirement to achieve a 90 % fill rate and provide daily coverage metrics. • No subcontracting without written approval; the district may hire temporary staff permanently without additional fees.