RFP 2014-38 Translation, Readability and Focus Group Testing

This contract calls for professional translation of health‑insurance enrollment materials into eleven low‑literacy languages, coupled with readability adaptation, quality‑control reverse translation, and consumer testing. The contractor must conduct focus‑group or one‑on‑one testing, incorporate community‑review feedback, and deliver final translated documents, reports, and status updates. The work is time‑and‑materials, with a maximum ceiling of $1.5 million, and the agency may extend the agreement for up to three additional one‑year terms. • Translate ~20 notices and the Single Streamlined Application into 11 target languages at a 6th‑8th grade reading level. • Perform reverse‑translation quality checks and consumer focus‑group testing, delivering a detailed report within five business days of testing. • Provide weekly/monthly timesheets, status reports, and maintain staffing continuity throughout the contract period.