Annual Maintenance Renewal – Topaz Technologies LLC – University of New Mexico

The University of New Mexico is entering a five‑year, sole‑source agreement with Topaz Technologies LLC for annual maintenance and support of the proprietary “Elements” software. The contract provides UNM with new builds, documentation, and technical assistance, including guaranteed response times. The fixed contract value is $283,765, covering all services for the five‑year term. • Scope: Software maintenance, new builds, documentation, deployment, and technical support for Elements. • Service guarantees: Initial response within 90 minutes, follow‑up within 24 hours, support hours 8 am‑5 pm CT, Mon‑Fri. • Vendor justification: Unique expertise – Topaz is the only vendor able to support the proprietary Elements product.