Online Ticketing Solution for the Civic Center

The City of Port St. Lucie has awarded a contract to Etix, Inc. for the provision of an online ticketing solution for the Civic Center. The contract has a term of 9 years, starting from December 1, 2016, and ending on December 1, 2025. The contract includes the provision of web-based and on-site training, equipment, software, and installation for the Event Ticketing Solution. The vendor will provide a turnkey operation for all ticketing needs, including comprehensive general admission ticketing and distribution services through telephone, internet, outlet, mobile devices, kiosks, and box office sales. The contract also includes the provision of a customer service support system, with 24/7 support for patrons and box office administrative-related issues. The City will pay a one-time implementation fee, and the vendor will charge a per-ticket fee, with a maximum service charge of $4.75 per ticket. Some key features of the ticketing solution include: • The ability for multiple users to purchase tickets concurrently through various channels • The ability for City staff to manage event information and access the system from multiple devices • The provision of a system and equipment that can scan tickets at multiple gates in real-time • The provision of reporting capabilities, including financial reconciliation, event attendance, and daily ticket agent activity • The provision of customer service support, including 24/7 support for patrons and box office administrative-related issues • The ability for patrons to opt-out of receiving promotional emails • The ability for the City to capture contact information from abandoned carts to convert sales • The ability for the City to set a maximum capacity for general admission seating and adjust it after tickets are selling