Nurse Advice and Triage Services

The Multnomah County Health Department is seeking a vendor to provide nurse advice and triage services for after-hours, weekends, and observed holidays. The services will include telephone nurse advice and triage, processing, administration, and management, data collection, quality reporting, and financial administration. The vendor will be required to provide a dedicated toll-free phone number, custom greeting, and interactive voice response menu, as well as 24/7 access to registered nurses for medical triage and health questions. The vendor will also be required to provide multiple language interpretation services and a phone tree that is easily accessible for non-English speakers. • The contract will require the vendor to provide services that meet the needs of Multnomah County's diverse client population, including low-income clients and clients with limited English proficiency. • The vendor will be required to provide a manager RN available with overall responsibility for all clinical functions, quality improvement monitoring, directing workflow of staff, monitoring staff productivity, conducting staff performance evaluations, staff scheduling, reviewing calls for use of protocols, adequacy, and accuracy of documentation. • The vendor will be required to implement a quality control program to ensure performance is in accordance with the scope of work. • The vendor will be required to provide translation services for all languages spoken by MCHD health center clients. • The vendor will be required to ensure that all services are performed in the US and that all personnel assigned to receive and make calls are legally able to work in the US.