Description
The National Institutes of Health (NIH) is seeking a service and maintenance agreement for an Axion BioSystems Maestro Pro instrument. The selected contractor will provide preventive maintenance, corrective maintenance, technical support, repair parts, software support, and documentation for the instrument. The contract will be a firm-fixed-price service agreement for a period of one year, with the option for extension. The contractor will be required to provide service coverage for the instrument, including on-site corrective maintenance and unlimited service calls. The government will provide access to the instrument and designate a point of contact to coordinate scheduling and access.
Key aspects of the job include:
• Providing service and maintenance support for the Axion BioSystems Maestro Pro instrument
• Performing preventive maintenance and corrective maintenance
• Providing technical support and repair parts
• Documenting all maintenance and repair activities
• Ensuring the instrument remains fully operational and performs in accordance with manufacturer specifications
• Minimizing downtime through timely repair and troubleshooting