Department of Homeland Security (DHS) Science and Technology (S&T) Directorate Office of the Chief Information Officer (OCIO) Service Delivery Support

The Department of Homeland Security (DHS) Science and Technology (S&T) Directorate, Office of the Chief Information Officer (OCIO) is seeking professional technical support services to help achieve its mission and objectives by integrating innovative technology into daily operations for DHS components. The required services include end-to-end application development and support, helpdesk services, stakeholder engagement, IT portfolio, program, and project management, IT governance, and enterprise architecture. The ideal respondent will have experience providing these services in a federal OCIO environment and will be able to design and implement formal IT governance frameworks. • The required services include end-to-end application development and support, helpdesk services, and stakeholder engagement for Microsoft 365, SharePoint Online, Power Platform, ServiceNow, and other emerging technologies. • The ideal respondent will have experience supporting IT portfolio, program, and project management within a federal OCIO environment. • The respondent should have experience designing and implementing formal IT governance frameworks, such as COBIT or ISO/IEC 38500, within an Office of the OCIO environment. • The respondent should have experience establishing and monitoring performance metrics to ensure quality, timeliness, and compliance in end-to-end application development, support, helpdesk services, intake management, and business management functions. • The respondent should have experience staying current with emerging technologies and incorporating continuous improvement and innovation into service delivery areas.