Description
The Department of Homeland Security (USCIS) is seeking qualified vendors to provide comprehensive “Home Country Support Services” for families covered by the Miss L v. ICE settlement. The contractor will handle outreach, immigration form assistance (I‑131, I‑765), acquisition of exit and entry documents, scheduling of biometric and consular appointments, travel planning and reservations, special‑needs assistance, and operation of a toll‑free help desk. Extensive daily, monthly, quarterly, and annual reporting—covering activity logs, financial expenditures, and performance metrics—is required, as is strict protection of personally identifiable information (PII) in compliance with NIST/ISO standards.
• Initiate contact with class members and obtain written consent; provide orientation and ongoing communication.
• Assist with preparation, filing, and tracking of immigration forms, and secure passports, exit/entry documents, and travel arrangements.
• Operate a 24/7 help desk, manage data security, and deliver detailed reporting (daily activity, monthly metrics, quarterly/annual narratives, and financial reports).