Rhapsody M&S Integration - OIT

The Colorado Department of Public Health and Environment (CDPHE) is seeking a contractor to provide ongoing maintenance and support services for the Rhapsody integration engine, which facilitates real-time and batch exchange of health data between incompatible information technology systems. The contractor will be responsible for ensuring the ongoing functionality of the Rhapsody software, providing support services, and notifying CDPHE of any incidents or issues. The contract will be for a period of 12 months. Key aspects of the job include: • Providing ongoing maintenance and support for the Rhapsody software • Notifying CDPHE of new Rhapsody System Releases and Versions within 14 calendar days of availability • Providing support services remotely • Maintaining an electronic ticketing support service system • Resolving Calls and Incidents in a timely manner • Providing transition services in the event of early termination of the Purchase Order