Bid Extension: RFB for Five9 Cloud Contact Center Services

MetroPlus Health Plan is seeking qualified sellers/resellers to provide Five9 cloud‑based contact‑center licensing and associated support services, with integration to Verint Workforce Management. The contract requires a best‑value proposal that combines competitive pricing, proven Five9 expertise, and strong service delivery, while meeting New York State MWBE participation goals. Key deliverables include: • Provision of Five9 Virtual Contact Center platform licenses, add‑on functionality, and telephony services. • Integration of Five9 with Verint Workforce Management (WFM). • Implementation, training, and ongoing support services. • Compliance with a 30 % MWBE subcontractor participation requirement (or waiver). • A three‑year base term with two optional one‑year renewals.