BJWSA Phone System Replacement

The Beaufort‑Jasper Water & Sewer Authority (BJWSA) is seeking proposals from qualified vendors to deliver a full Unified Communications as a Service (UCaaS) and Contact Center solution that will replace its existing phone system. The solution must support a total of 235 lines, including auto‑attendants, contact‑center agents, named users, and open numbers, and should provide reliable voice, video, messaging, and collaboration capabilities over a cloud‑based platform. • Deliver a scalable UCaaS platform covering 21 auto‑attendants, 20 contact‑center users, 118 named users, and 76 open numbers. • Integrate the new system with existing IT infrastructure, ensuring seamless migration from legacy hardware. • Provide ongoing support, training, and service‑level agreements (SLAs) for system uptime, security, and compliance. • Offer analytics and reporting tools for call volume, performance metrics, and user adoption. • Include implementation, configuration, and post‑deployment testing to meet BJWSA’s operational requirements.