Rhapsody M&S Integration - OIT

The Colorado Department of Public Health and Environment (CDPHE) is seeking a contractor to provide 12 months of ongoing maintenance and support services for the Rhapsody integration engine, which facilitates real-time and batch exchange of health data between incompatible information technology systems. The contractor will be responsible for ensuring the ongoing functionality of the Rhapsody software, providing support services to correct errors, and transitioning maintenance and support services in the event of early termination. The key objectives of this project include collecting, storing, and governing Colorado's reportable conditions data, ensuring the ongoing functionality of the Rhapsody software, and providing timely resolution of any software incidents. Some key aspects of the project include: • Providing support services to correct any errors in the source code of the software • Providing all new Rhapsody versions and releases to CDPHE • Maintaining an electronic ticketing support service system to allow for calls • Notifying CDPHE within 24 hours of the discovery of any incident • Providing transition services of Rhapsody maintenance and support to CDPHE in the event of early termination