Description
The County of Essex is seeking a qualified vendor to provide ongoing support, maintenance, and technical assistance for its Electronic Poll Book system. The contract will run for two years from award and includes software updates, troubleshooting, user training, and on‑site support as needed.
• Provide help‑desk and remote support for poll‑book software during elections and off‑season periods.
• Perform regular system maintenance, updates, and security patches to ensure compliance with state election regulations.
• Deliver training sessions for county election staff and create documentation for system use and emergency procedures.
• Offer on‑site assistance during election days for any critical issues that arise.
• Maintain a service level agreement (SLA) guaranteeing response times and issue resolution within agreed windows.
Attached files
The solicitation documents live at the source — open the bid source above to download them.