Description
East Bay Municipal Utility District is seeking a qualified firm to design, translate, administer, and analyze a multilingual residential customer‑opinion survey for 2026, covering English, Spanish, and Chinese speakers. The contractor will develop the questionnaire, conduct approximately 1,200 interviews using mixed‑mode methods, deliver raw data, perform detailed analysis, produce written and presentation reports, integrate findings into the District’s existing survey dashboard, and present results to senior staff and the Board of Directors.
• Survey design, questionnaire development, and collaboration with a UC‑Berkeley graduate intern
• Translation into Spanish and Chinese, plus multilingual data collection (phone and online)
• Delivery of raw data, cross‑tabulations, top‑line summaries, draft and final reports, PowerPoint decks, and dashboard updates
• Presentation of findings to the Board of Directors and ongoing support for up to two weeks post‑presentation