Customer Research & Insights IDIQ Contracts

The Washington Metropolitan Area Transit Authority (WMATA) is seeking a contractor to provide customer research and insights services. The contract will have a one-year base period with five one-year option years. The contractor will be responsible for conducting various types of research projects, including intercept surveys, online surveys, telephone surveys, mixed sample survey projects, focus groups, and in-depth interviews, as well as human-centered design research. The contractor may propose any or all of these services if they have the experience and capability to provide high-quality services. • The contract will be for a one-year base period with five one-year option years. • The contractor will be responsible for conducting various types of research projects. • The contractor may propose any or all of the research services listed. • The contractor may employ subcontractors to perform any portion of the work required to fulfill tasks assigned to them by WMATA.